RELZ العربية

Terms of Service

Version 2.2 · Last updated: 20 July 2026

These Terms of Service ("Terms") are a binding agreement between you and RELZ ("RELZ", "we", "us", "our"), a service operating in the Hashemite Kingdom of Jordan. They govern your access to and use of the RELZ mobile applications, websites, and related services (together, the "Platform"). By creating an account, ticking the acceptance box, or using the Platform, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

1. What RELZ is (and is not)

RELZ is a technology marketplace that connects customers ("Customers") with independent third-party businesses — such as restaurants, retail and fashion stores, and other local businesses ("Vendors") — and with independent delivery providers ("Delivery Partners"). RELZ lets you discover Vendors and their video showcases, place orders, earn loyalty points, use coupons, message Vendors, connect with friends, and arrange delivery or pickup. Some features (for example venue bookings) may be enabled or disabled from time to time.

RELZ is an intermediary only. We do not make, own, sell, store, prepare, handle, or inspect any goods or food, and we do not ourselves perform deliveries. Vendors are solely responsible for their products, pricing, availability, quality, safety, hygiene, licensing, and legal compliance. Delivery Partners are independent and responsible for the delivery they perform. Any purchase is a contract directly between you and the Vendor; RELZ is not a party to it.

2. Eligibility & accounts

• You must be at least 18 years old and legally able to enter contracts. We ask for your date of birth when you create an account, and you confirm your age when you accept these Terms. Accounts we believe belong to under-18s are removed.
• You must provide accurate, current information and keep it up to date.
• You are responsible for your account, your password, and all activity under it. Keep your credentials confidential and tell us immediately of any unauthorised use.
• One person may hold one account. We may refuse, suspend, or close accounts at our discretion, including for suspected fraud, abuse, or breach of these Terms.

3. Orders and payment (cash)

• Prices, items, and availability are set by Vendors and may change at any time. Delivery fees, our service fee, and any applicable taxes are shown before you confirm.
• Service fee. RELZ charges a service fee on each order. It consists of a fixed amount, a percentage of your items subtotal after any discounts, or both. The service fee is always itemised in your cart and at checkout before you confirm the order, and it is collected in cash together with the rest of your total. We may change the service fee at any time, but the amount displayed when you confirm an order is the amount you pay for that order. The service fee is charged by RELZ for use of the Platform and is separate from the item prices and any delivery fee.
• Payment is made in cash — on delivery, or in person at pickup or in store. There are no online card payments in the Platform.
• By confirming an order you agree to pay, in cash, the total shown for the items you accept, plus any delivery fee and service fee. Failure to pay for accepted goods is a breach of these Terms.
• Vendors may accept, reject, or cancel orders (for example, if an item is unavailable).

4. Delivery and pickup

Delivery is carried out by independent Delivery Partners or by the Vendor. Delivery times, distances, and fees are estimates and are not guaranteed. Risk in the goods passes to you on delivery or pickup. You agree to provide accurate address and location details and to be available to receive your order.

5. Cancellations, damaged items & refunds

• You may cancel an order free of charge before the Vendor dispatches it. Once dispatched, an order generally cannot be cancelled.
• Because you pay in cash on handover, you have the right to refuse an item at the door if it is damaged, spoiled, incorrect, or materially different from what you ordered — you pay only for the items you accept.
• If a problem is discovered after handover, report it to teamrelzapp@gmail.com within 24 hours, with photos where possible. We will help mediate a fair resolution with the Vendor, which may include replacement or a goodwill gesture. Final responsibility for the goods rests with the Vendor.
• Loyalty points earned on a cancelled or returned order will be reversed.

6. Loyalty points, coupons & rewards

• Points, coupons, tiers, and rewards are a promotional benefit with no cash value. They cannot be sold, transferred, or exchanged for cash.
• We may change, limit, suspend, expire, or discontinue points, coupons, earning rates, and rewards at any time, including retroactively where reasonably necessary.
• We may withhold or cancel points, coupons, or rewards obtained through error, abuse, or fraud, and may suspend accounts that do so.

7. Content you submit (reviews, photos, videos & messages)

You are responsible for anything you post — including reviews, photos, videos and reels, messages, and any other content. It must be truthful, lawful, and must not be offensive, misleading, hateful, sexually explicit, or infringing, and must not contain another person's private information. You confirm you own or have the rights to any content you upload. You grant RELZ a worldwide, royalty-free licence to host, display, reproduce, and use your content to operate and promote the Platform.

Zero tolerance for objectionable content and abuse. We do not allow objectionable content or abusive behaviour. You can report any content or user, or block a user, from within the app, or by emailing teamrelzapp@gmail.com. We review reports and may remove content, withhold rewards, and suspend or remove accounts that breach these Terms, typically within 24 hours of a valid report. Users who repeatedly post objectionable content or abuse others are permanently removed from the Platform, and we may refuse to let them create a new account.

8. Acceptable use

You agree not to:

• use the Platform for any unlawful, fraudulent, or harmful purpose;
• place fake, abusive, or non-genuine orders, or refuse valid orders in bad faith;
• interfere with, disrupt, reverse-engineer, scrape, or attempt to gain unauthorised access to the Platform;
• impersonate others, or misuse another person's account or data;
• harass, threaten, or abuse Vendors, Delivery Partners, staff, or other users.

9. Vendors and Delivery Partners (business users)

If you use the Platform as a Vendor or Delivery Partner, you additionally agree to: provide accurate listings, prices, and store location; hold all licences and permits required by law; comply with food-safety, consumer, tax, and other applicable regulations; fulfil accepted orders; and pay RELZ any agreed commissions or amounts owed. You are an independent business, not an employee, agent, or partner of RELZ. We may suspend or remove your access for breach, poor performance, or legal reasons.

Products that may not be listed. Regardless of category, the following may not be offered, listed, or sold through the Platform:

• alcohol, tobacco and vaping products, narcotics, controlled or psychotropic substances, and prescription medicines;
• weapons, ammunition, explosives, and their parts or replicas;
• live or dead animals, and any preserved part of an animal;
• hazardous, toxic, flammable, or otherwise regulated chemicals;
• counterfeit, stolen, recalled, expired, or unsafe goods, and anything you do not have the right to sell;
• securities, financial instruments, gambling products, lottery tickets, and non-transferable vouchers;
• human remains or bodily fluids, and any product whose sale is restricted by law;
• content or goods that are unlawful in Jordan, or that are offensive to public order, religion, or public morals.

This list is not exhaustive. We may remove any listing, withhold payment for it, and suspend or remove the account behind it, at our discretion and without notice. Vendors remain responsible for ensuring that everything they list is lawful to sell where it is sold.

10. Intellectual property

The Platform, including its name, logo, design, and software, is owned by RELZ and protected by law. We grant you a limited, personal, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, or create derivative works without our written permission.

11. Disclaimers

The Platform is provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Vendor, product, food, or delivery will meet your expectations. RELZ is not responsible for the quality, safety, legality, hygiene, or fitness of any goods or food, for the acts or omissions of any Vendor or Delivery Partner, or for any dispute between you and a Vendor or Delivery Partner.

12. Limitation of liability

To the fullest extent permitted by law, RELZ, its owners, directors, and staff will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, illness, injury, or property damage arising from goods, food, or delivery provided by Vendors or Delivery Partners. Where liability cannot be excluded, our total aggregate liability to you for any claim is limited to the value of the specific order giving rise to the claim, or JOD 20, whichever is lower. Nothing in these Terms limits liability that cannot be limited under Jordanian law.

13. Indemnity

You agree to indemnify and hold harmless RELZ and its owners and staff from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Platform, your content, your breach of these Terms, or your violation of any law or of the rights of any Vendor, Delivery Partner, or third party.

14. Suspension and termination

You may stop using the Platform and delete your account at any time. Deletion is available inside the app under Profile → Settings → Delete Account — you do not need to contact us to do it. Deleting your account permanently removes your personal information, order history, points, and content; it cannot be undone. We keep only what the law requires us to keep (for example, transaction records for tax purposes). We may suspend or terminate your access at any time, with or without notice, for breach of these Terms, suspected fraud or abuse, legal reasons, or to protect the Platform or other users. Sections that by their nature should survive termination (including payment for accepted goods, disclaimers, limitation of liability, and indemnity) will survive.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the version and date above and, for material changes, ask you to accept the updated Terms in the app before you continue. Your continued use after an update means you accept it.

16. Governing law and disputes

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. You agree to first contact us to resolve any dispute informally. If it cannot be resolved, the competent courts of Amman, Jordan have exclusive jurisdiction.

17. General

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor. These Terms and the Privacy Policy are the entire agreement between you and RELZ regarding the Platform.

Events outside our control. Neither you nor RELZ is responsible for failing to perform, or for delay in performing, any obligation under these Terms where the cause is outside that party's reasonable control — including natural events, war, civil unrest, epidemic, strike, failure of power or telecommunications networks, and acts of government or regulators. This does not excuse payment for goods you have already accepted.

18. Contact

Questions about these Terms:
Email: teamrelzapp@gmail.com