Version 2.2 · Last updated: 20 July 2026
This Privacy Policy explains how RELZ ("RELZ", "we", "us", "our"), a service operating in the Hashemite Kingdom of Jordan, collects, uses, shares, and protects your information when you use the RELZ applications and services (the "Platform"). By using the Platform and accepting our Terms of Service, you agree to this Policy. If you do not agree, please do not use the Platform.
RELZ is a marketplace operating in Jordan that connects customers with independent restaurants, retail and fashion stores, and other local businesses for ordering, cash-on-delivery, pickup, and bookings, and that supports independent delivery providers. For any privacy question, or to exercise your rights, contact us at teamrelzapp@gmail.com.
| Category | Examples |
|---|---|
| Account information | Name, email address, phone number, and profile photo. Passwords are handled by our authentication provider and stored only in encrypted/hashed form. |
| Location & addresses | Your delivery addresses and the map pin/coordinates you set. Precise device location is used only with your permission, to show nearby stores and set delivery locations. |
| Orders & activity | Orders, bookings, cart contents, loyalty points, coupons, rewards, price offers, reviews, favourites, and in-app messages. |
| Content you create | Photos, videos and reels, reviews, comments, and messages you upload or send. Uploading these uses your device camera, microphone, and photo library — only when you choose to add content, and only with your permission. |
| Contacts (optional) | If you use the "find friends" feature and grant permission, we access your device contacts only to match phone numbers against existing RELZ users. Matching is done privately, we do not store your full address book, and we never contact your friends on your behalf. You can decline this and still use the app. |
| Payment | RELZ uses cash payment only (on delivery, pickup, or in store). We do not collect or store card numbers or bank details. We keep records of order amounts for your history and for accounting. |
| Device & usage | Device type, operating system, app version, identifiers, push-notification tokens, and how you use the Platform. |
| Diagnostics | Crash reports and error logs used to keep the app stable. |
To fulfil your order we share the details necessary to complete it — such as your name, delivery address/location, phone number, and order contents — with the relevant Vendor and Delivery Partner. They are independent businesses responsible for their own use of that information to deliver your order.
We do not sell your personal information. We share limited data with trusted providers that help us run the Platform:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and file storage. Data is hosted on secure servers located outside Jordan (in Australia). |
| Google (Firebase) | Push notifications, app analytics, and hosting of these policy pages. |
| Google Maps | Displaying maps and selecting delivery/store locations. |
| Sentry | Detecting and diagnosing app crashes and errors. |
Because some of our providers operate outside Jordan, your information may be stored and processed in other countries (including Australia and the United States). Wherever it is processed, we require appropriate safeguards and share only what is necessary.
With your permission, we send notifications about orders, deliveries, and — if you opt in — offers and promotions. You can turn notifications off at any time in your device settings or in the app, and opt out of marketing while still receiving essential service messages.
We keep your information for as long as your account is active. When you delete your account, we delete or anonymise your personal data, except records we must keep for legal, tax, fraud- prevention, or dispute-resolution purposes — in particular, order and transaction records may be retained for up to 7 years as required by law.
To exercise any right, use the in-app Delete Account option or email teamrelzapp@gmail.com, and we will respond within a reasonable time.
We use industry-standard measures to protect your information, including encryption in transit and secure, access-controlled storage. No method of transmission or storage is completely secure, but we work hard to protect your data and to notify you where the law requires.
RELZ is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
We may update this Policy from time to time. We will change the version and date above and, for material changes, ask you to review and accept the update in the app. Your continued use after an update means you accept it.
Questions or requests about this Policy or your data:
Email: teamrelzapp@gmail.com